REI announced that starting June 4, it would limit returns to one year from date of purchase, except at the companys online clearance outlet, where they must be returned within 30 days of purchase.
What does REI do with returned items?
If you’re not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.” And unless the item you bring back is trashed, it can be resold on the company’s used gear site for about a third
Is there a limit on REI returns?
Starting Tuesday, REI will try to discourage customers from “renting” equipment for as long as they like by ending its policy of no time limits on returns. Customers will be allowed to take back store items for one year after purchase. The deadline for returning outlet merchandise bought on REI.com will be 30 days.
When did REI change its return policy?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase. Upon hearing the news, sophomore journalism major Matt Leslie was shocked.
Does REI do free returns?
If you are not completely satisfied with an item you purchased from REI, they will gladly allow you to return it for a full refund or exchange it. REI takes pride in making everything as convenient as possible for their customers.
Can you return something if you don’t like it?
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. It’s the same no matter how expensive the item was – it’s really down to the seller whether they offer you anything.
What is the difference between REI and REI outlet?
The now-defunct REI Outlet has been replaced by REI Garage, a closeout shopping website the brand promises is more focused, simple, and quality-oriented than its predecessor. REI announced the revamped outlet launch this week. REI Garage offers only “new, unused end-of-season closeout and previous year” items.
Does REI charge for return shipping?
If I understand REI’s return policy correctly a shipping charge will be subtracted from the return amount even if the item was damaged during shipping.
Can you cash out REI dividend?
Using your REI annual dividend is pretty straight forward. As soon as you receive notice of your balance, you can start spending. It’s good at any REI retail location as well as online and by phone. You also have the option of receiving your dividend in cash money or by check.
Who does REI use for shipping?
REI uses multiple carriers, including UPS and USPS, but also LaserShip and OnTrac. Which carrier your package is delivered by depends on a lot of factors including where the item is coming from, cost, location, and timelines to name a few.
Does REI keep track of returns?
Yes returns are tracked.
Can I return a used snowboard to REI?
REI has an unusual 100% guarantee policy and will take anything back, regardless of how much it was used.
Can you return something for someone else REI?
Whether you ordered goods via the REI online store, purchased them in a local shop, or got them as a gift, you can return them by: Taking the items to the nearest REI store. Shipping the products back to the retailer.
Can REI look up receipts?
Visit your local REI store’s Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
What is backcountry return policy?
Unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
